“When he said he hadn’t received the donation yet, I became concerned that something had gone wrong,” Asilo explained. But a few days later, the problem became apparent when she spoke to her friend. She received a confirmation from Zelle that the $500 payment had been sent and accepted. Chase and Zelle: “If you accidentally send money to the wrong person, just ask for it back.”Īsilo had no reason to suspect that she had misdirected her donation to the wrong phone number. That mistake caused Zelle (and Chase) to send the cash to a complete stranger, who was happy to receive it. She had sent the money to the wrong person.Īsilo wouldn’t find out for two days, but she had incorrectly typed her friend’s phone number. Unfortunately, while it’s true that the money was on its way, it wasn’t going to the memorial fund. Asilo confirmed, and the money was instantly on its way. It was a lot of money to me, but I really wanted to help.”Īfter she clicked send, the Zelle app asked her if she was sure about the payment. ![]() “Then I requested to send $500 to the memorial fund. “I and entered the name of my friend and his phone number,” Asilo recalled. After completing the Zelle registration, she downloaded the app to her phone to make the payment. Looking over the information provided by Chase, the process seemed simple enough. “I went into my Chase bank account, and I saw that it was an approved way to send money.” “I wanted to donate, but I had never heard about Zelle before,” Asilo reported. Although Asilo didn’t have a lot of extra cash, she was determined to ease her friend’s plight. She learned it was possible to donate via Chase using Zelle. Funds were tight, and the family was asking for help with the funeral. In early January, Asilo was saddened to hear about the death of her friend’s mom. Yikes! I sent money to a stranger by accident!
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